Privacy Policy - Civio SaaS Platform
Last Updated: 17 February 2026
1. Introduction
District CXP Pty Ltd (trading as Civio) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our Civio SaaS Platform ("Platform"). By accessing the Platform, you consent to the practices described herein.
2. Information We Collect
Registration Data: When you sign up, we collect your name, email address and password.
Usage Data: We automatically collect information such as IP addresses, device details and usage patterns to improve our services.
Communications: Any details you provide when contacting us or participating in surveys.
3. How We Use Your Information
We use your data to:
Provide, maintain and enhance the Platform.
Communicate with you about your account and updates.
Comply with legal obligations and protect our rights.
4. Disclosure of Information
We do not sell your personal data. We may share information with:
Service providers who assist in operating our Platform, under strict confidentiality.
Legal authorities if required by law.
Third parties with your consent or to fulfil your requested services.
5. Product analytics
We use Microsoft Clarity to understand how Civio is used and to help improve the platform’s usability and performance. Organisations may request that analytics be disabled for their tenant.
6. Data Security and Retention
We implement reasonable security measures to protect your information. Your data is retained only as long as necessary to provide the Platform or as required by applicable law.
7. Your Rights
You have the right to access, correct or delete your personal information. To exercise these rights or if you have any concerns, please contact us at hello@civ.io
8. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform signifies your acceptance of any changes.
9. Contact Us
For questions or further information, please contact:
District CXP Pty Ltd (trading as Civio)
Email: hello@civ.io